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Frequently Asked Questions

General

1.1  About Qpid account and Qpid member center

Your Qpid Account is a shared account between member sites of Qpid Network – ChnLove.com, Charmdate.com, iDateAsia.com and Latemdate.com. The Qpid Member Center is where your Qpid Account is managed.

No matter through which site you sign in or register, via the Qpid Member Center, you can manage your login details and personal profile, upgrade your membership, buy credits, check your activity summary of each Qpid Network member site and switch between these sites.

1.2  What sites and services can I access via my Qpid account?

You can use your Qpid account to access all of our member sites - currently ChnLove.com, Charmdate.com, iDateAsia.com and Latemdate.com - to date ladies from China, Russia and Eastern Europe, Southeast Asia and Latin America. Our dating services include EMF mail, Live Chat, Love Call, Gifts and Flowers, etc.

1.3  What personal information is interlinked between Qpid sites and what is not?

Interlinked:
Your login details, profile and photo, credits (managed via the Qpid Member Center)

Not interlinked:
Settings managed via separate sites e.g. match criteria, profile status, etc.

Login Info

2.1  About my login details - Qpid ID, login email, password

After you register on one of Qpid Network's member sites, our system will automatically generate a Qpid Network account for you, a common access account between all Qpid Network's member sites with a common ID - your Qpid ID. You can sign in to all our sites via this same Qpid ID (or registration email) and password which you created during registration.

2.2  How do I change my login details and what if I forget?

You can change your login email and password by clicking here, or by going to "My Qpid Account> Account Information". These changes will be applied to all sites. Please note that your Qpid ID cannot be changed.

If you cannot sign in, for further assistance you may click on "Sign in help?" on the sign in page of any Qpid Network member site.

Profile & Photo

3.1  Profile and photo, and the Qpid Member Center

No matter with which site you register, your profile and photo will be saved and maintained with Qpid Network. Qpid Network only maintains ONE profile and your personal information is used interchangeably between all member sites.

If you wish to edit your profile, you must do so via the Qpid Member Center. Changes will be applied to all sites. However, you can change the display status of your profile and photo of each site separately by editing the settings of the relative site. This allows you to have different profile statuses i.e. to be able to show your profile on one site and hide it on another.

3.2  What are the profile and photo posting guidelines?

Any responsible company will have guidelines for quality assurance which their customers are required to follow, and we are no different! Please ensure that your profile and photo comply with the following requirements:

Profile guidelines:

  • - Profiles must be authentic
  • - No obscene, vulgar, or any explicit content
  • - Be honest
  • - No sensitive information in the self-description box
  • - No contact information
  • - No illegal content
  • - No duplicate accounts
  • - Must not use languages other than English

Photo posting guidelines:

  • - Images should be in JPEG format, with a size between 20kb and 600kb.
  • - Your photo should contains YOU inside.
  • - It is better to wear a shirt to leave a good impression to ladies.
  • - A recent photo is most appreciated.
  • - Keep the photo clean.
  • - Do not upload images containing any of the following:
  • a. Overtly sexual content
    b. Obscene, offensive, or illegal content
    c. Details of your sex life
    d. Illegal activities (illegal drugs, prostitution, etc)
    e. Copyrighted material or celebrities
    f. Images altered by Photoshop (or other software)
    g. Yourself as a child or children
    h. Any contact information, such as email addresses, Instant Messenger nicknames, telephone numbers, postal addresses, URLs.

Qpid Network reserves the right to remove any images it deems offensive and/or inappropriate.

Premium Membership, Qpid Credits & Payment

4.1  What is Premium Membership and how can I upgrade?

Premium Membership is the basis for using our site's services. It comes with a range of privileges (subject to adjustments from time to time), such as FREE Bonus Points to send first EMF mails, Chat Vouchers to start FREE chats with newly introduced ladies, access to unlock all lady profile photos and priority response from Customer Care, etc.

Premium Membership can be obtained from direct purchase, or through the website's promotional activities. For paid services not included in the membership, members will need to pay to use these services.

4.2  What are Qpid Credits?

Qpid credits, or “credits”, are Qpid Network tokens, which enable you to enjoy the convenience of paid services Qpid Network member sites (ChnLove, iDateAsia, CharmDate,LatamDate) provide, including EMF mail, Live Chat, Love Call, etc. Credits can be used interchangeably between all member sites.

4.3  How can I buy credits online?

Go to our ordering page via the Qpid Member Center for a list on credit prices and to order credits. The more you purchase at once, the more you save on each credit!

You can use your credit or debit card to purchase credits. Visa, MasterCard are all accepted. Security guaranteed! Buy credits now!

Normally credits will be added to your account on a real-time basis. When your order has gone through, you will receive a confirmation email from the order processor, which you should keep safely.

4.4  What are the offline payment options?

Bank Wire Transfer is accepted. Your account will be credited manually upon receipt of your payment confirmation. See related instructions for offline payments.


4.5  What is Automatic Purchasing?

To avoid service interruption when your credit balance runs low, our site now provides an automatic purchase function.


Automatic purchase allows you to authorize automatic credit top-up each time your credit balance falls below 1 credit. You can activate this option when you purchase credits manually, or in the Member Center, where you can also deactivate the option or change the amount for automatic purchase any time. You will not be charged more than once by automatic purchase within 1 minute.


Automatic and manual credit purchase are bound by the same policy. In the event that Automatic Credit Purchase malfunctions, you will be directed to use conventional manual purchase.


Please note that automatic purchase currently only supports certain payment methods, and the function may not be available in all regions.


4.6  Limitations and Refund Policy

Payment for credits is non-refundable. Credits can be used for 180 days from the date of purchase. Every time a new purchase is made, the expiry time (for all credits) is reset to 180 days.

The Premium Membership fee will be charged on a monthly basis, based on the day of month the original purchase is made. After receiving Cancel or Change Membership requests, we require a reasonable period of time to process the request (no less than 7 working days). For any part of the current Premium Membership period already paid, members will not be entitled to any pro-rated refund.

Bonus Points

5.1  What is Bonus Point? How can I get it?

Bonus Points, or "points," are our special rewards to clients. Points can be collected when you used the service of Qpid Network sites. Here are some ways of how you can collect bonus points from us:
a) Complete your profile. 15 points obtained.
b) Upload an approved profile photo. 5 points obtained.
c) Verify your email address. 5 points obtained.
d) Verify your mobile phone number. 5 points obtained.
e) Get Qpid Seal from us. 10 points obtained.
f ) Install QpidNetwork Android mobile app. 20 points obtained.
g) Use credit to make Love Call. 1 point each minute obtained.
h) Use credit to view Private Video. 2 points each one obtained.

We will roll out other qualifying activities for members to obtain Bonus Points in the future. Stay tuned!

5.2  How can I use Bonus Points?

During the time of validity, you can use every 10 Bonus Points to send introduction mail to ladies you have never corresponded with. More services can be redeemed by points in the future! Points are valid for 30 days so make full use of them within this time!

Qpid SEAL

6.1  What is Qpid SEAL and how does it work?

The Qpid SEAL is a FREE profile verification service available to all Qpid Network members. If your profile has the Qpid SEAL, it means that we have screened your profile and obtained documentary proof for the following key information: Name, Date of Birth, Photo Identity, Telephone Number, and Residential Address. Getting the Qpid SEAL will increase the credibility of your profile significantly so you get more attention from ladies!

To get the Qpid SEAL, you need to verify your phone number and upload documents authenticating your identity and residential address. Once key information about your profile is checked and approved, a Qpid SEAL image will be displayed on your public profile. Clicking on the Qpid SEAL image will show a pop-up displaying which pieces of information have been verified. Your specific personal details will not be shown. Get the Qpid SEAL now!

6.2  How can I verify my contact details?

Verifying your contact details (phone number) is the first step in getting the Qpid SEAL. You can verify either a mobile number or landline number by clicking on the 'Verify Now' button next to your phone number. You will receive an SMS message (for mobile) or a call (for landline) with your verification code soon. Enter the code in the pop-up window to verify your number. Verify Now!

6.3  How long does it take to get the Qpid Seal?

Qpid Seal will be obtained by member if application documents comply with our requirements. Normally it takes at least 3 working days for us to process from the date of receipt. However, due to the high volumes of applications and incomplete application details, processing time cannot be guaranteed. The processing might take a little longer during sales or holidays.

We strive to minimize the processing time. However, depending on the circumstances, the entire process can take up to a week or more.

Get More Help

7.1  My question is not described above. What should I do?

Can't find the information you are looking for here? Why not visit the FAQ sections of the relevant Qpid Network site? You are also welcome to contact us and send us your queries, concerns or comments. Our customer care team will assist you at the soonest.